No money received and hours on hold

I never thought this is the terrible service Sanlam gives their clients. Im shocked and not satisfied at all. We processed with my husband's unclaimed benefit where we received a mail payment will be made in 5 to 10 days and NOTHING. I have been on the line the whole of last week, yesterday and today and I only get to hold on for hours. What a terrible service, you should not be handling peoples money at all. Very very upset their poor service and not being able to get hold of them is the worst.