NO MONEY FOR FUNERAL ARRANGEMENT BECAUSE OF SLOW PAY-OUTS

According to Assupol, they have a quick turn-around time when it comes to paying out funeral cover claims. I didn't know that quick meant unpaid claim after a week. This is ridiculous. I registered a claim on the 20th of September 2022 and I was given a reference number and got told on an auto-reply email that someone will get in contact with me within 48 hours. Six days later, nobody bothered to call, text or email me. I phoned them yesterday on the 26th of September 2022 to follow up. Their client care agent said that he will escalate the matter to the claims department and that I should expect a call back before close of business. Guess what? No call still. I phoned in again today, the 27th of September 2022 and I was told the very same thing as yesterday that the matter will be escalated. This is disappointing. So to you my fellow South Africans, run away from Assupol because when your family member passes on, you will have no money to bury them because of their slow claims process. Be warned!!!