NvdW
Nelia van der Westhuizen
1 reviews | Active since Jan 2012
08 Jan 2026, 12:53
No living persons to talk or chat to if you have a question.
We received an email about so-called changes on our policy which we requested, but we didn't do such request. When we try to contact them, you only get options to pick, even you use their whatsapp chat site. So you never get to TALK TO A LIVING PERSON to help you. Even if you sent a request for the documents, it is sent to you but the password doesn't work!!!! We are LIVING PERSONS who want to talk to LIVING PERSONS and NOT A ROBOT.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
08 Jan 2026, 13:02Good day, Nelia
We apologise for your negative service experience.
Please send us a private reply with the policy number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist with this matter.
Regards
Sanlam Client Care
We apologise for your negative service experience.
Please send us a private reply with the policy number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist with this matter.
Regards
Sanlam Client Care
Sanlam's reply08 Jan 2026, 13:02
Official
Good day, Nelia
We apologise for your negative service experience.
Please send us a private reply with the policy number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist with this matter.
Regards
Sanlam Client Care
We apologise for your negative service experience.
Please send us a private reply with the policy number involved.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use any information you provide only to assist with this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Jan 2026, 10:08Good morning, Nelia
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you with this matter.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2026, 10:08
Official
Good morning, Nelia
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you with this matter.
Regards
Sanlam Client Care
NvdW
Nelia van der Westhuizen's updateReviewer Update
12 Jan 2026, 16:50So, Sanlam Sky (Penny Cellere) sent me an email and I responded and forwarded all emails I've received by 13:56 on Friday, also today 13:14 mentioned an sms which we received on Thursday 08th, but up until now, absolutely no further feedback. Promises but no action. Typical.
NvdW
Nelia van der Westhuizen's update12 Jan 2026, 16:50
Reviewer Update
So, Sanlam Sky (Penny Cellere) sent me an email and I responded and forwarded all emails I've received by 13:56 on Friday, also today 13:14 mentioned an sms which we received on Thursday 08th, but up until now, absolutely no further feedback. Promises but no action. Typical.
Sanlam's replyOfficial
13 Jan 2026, 07:42Good day Nelia
Feedback will be provided to you once the consultant has investigated the complaint submitted.
Regards
Sanlam Client Care
Feedback will be provided to you once the consultant has investigated the complaint submitted.
Regards
Sanlam Client Care
Sanlam's reply13 Jan 2026, 07:42
Official
Good day Nelia
Feedback will be provided to you once the consultant has investigated the complaint submitted.
Regards
Sanlam Client Care
Feedback will be provided to you once the consultant has investigated the complaint submitted.
Regards
Sanlam Client Care
NvdW
Nelia van der Westhuizen's updateReviewer Update
13 Jan 2026, 09:22And how many days does a person have to wait for an investigation to be completed and receive feedback?
Also what are you doing about the fact that you can't speak to A LIVING PERSON when phoning, only options available and when you use the WhatsApp and pick the option to chat to an agent, you get a message that states "The option is not available" Why give the option if it isn't available?
Also what are you doing about the fact that you can't speak to A LIVING PERSON when phoning, only options available and when you use the WhatsApp and pick the option to chat to an agent, you get a message that states "The option is not available" Why give the option if it isn't available?
NvdW
Nelia van der Westhuizen's update13 Jan 2026, 09:22
Reviewer Update
And how many days does a person have to wait for an investigation to be completed and receive feedback?
Also what are you doing about the fact that you can't speak to A LIVING PERSON when phoning, only options available and when you use the WhatsApp and pick the option to chat to an agent, you get a message that states "The option is not available" Why give the option if it isn't available?
Also what are you doing about the fact that you can't speak to A LIVING PERSON when phoning, only options available and when you use the WhatsApp and pick the option to chat to an agent, you get a message that states "The option is not available" Why give the option if it isn't available?
Sanlam's replyOfficial
13 Jan 2026, 09:36 Your concerns regarding investigation timelines and contact options can be addressed further with the consultant.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply13 Jan 2026, 09:36
Official
Your concerns regarding investigation timelines and contact options can be addressed further with the consultant.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
NvdW
Nelia van der Westhuizen's updateReviewer Update
14 Jan 2026, 13:31PLEASE tell me how do I get hold of the consultant as emails does not work and phoning also not as explained in my original complaint, she doesn't respond to emails. It's now three working days since I sent her the information and forwarded emails. I even tried using WhatsApp services again from the registered phone number and still no consultant. Which number can I use as the one on your website is the one with the problem.
NvdW
Nelia van der Westhuizen's update14 Jan 2026, 13:31
Reviewer Update
PLEASE tell me how do I get hold of the consultant as emails does not work and phoning also not as explained in my original complaint, she doesn't respond to emails. It's now three working days since I sent her the information and forwarded emails. I even tried using WhatsApp services again from the registered phone number and still no consultant. Which number can I use as the one on your website is the one with the problem.
Sanlam's replyOfficial
14 Jan 2026, 13:38Good day Nelia
We have escalated your feedback and requested urgent follow-up
Regards
Sanlam Client Care
Sanlam's reply14 Jan 2026, 13:38
Official
Good day Nelia
We have escalated your feedback and requested urgent follow-up
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Jan 2026, 11:36Good day Nelia
This is to confirm that further feedback was provided to you
This is to confirm that further feedback was provided to you
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply15 Jan 2026, 11:36
Official
Good day Nelia
This is to confirm that further feedback was provided to you
This is to confirm that further feedback was provided to you
Regards
Sanlam Client Care
Sanlam Client Care