No joy with Sanlam Life Policy

Death Claim number: 472690 AE Loretz.

I sent the relevant documentation through on the 11th of March already to your deathclaims dept via email. I've been sent from pillar to post and nobody seems to know what is going on with the claim.

I received an email from Namhla Andries dated 26 March, informing me that my Mother did not have a policy with Sanlam and that she was only a beneficiary. If you refer to the Sanlam benefit statement dated 8 March 2026, (Ref L4R12005) it clearly states that my late Mother, AE Loretz was the policy holder and I am named as the sole beneficiary.

Pauline from Micsin was very helpful in confirming that my late Mother did have a policy and gave me the number of the Sanlam call centre in Cape Town. I proceeded to phone the call centre and spoke to Ricardo who confirmed that my Mother has a policy and he gave me the following claim number to use during the claim process: 472690.

Namhla Andries never rep**** to me after I sent him a copy of my Mother's statement and my emails are just being forwarded from one person and dept to the next.

The benefit statement is proof that my late Mother had an active life policy with Sanlam and her policy payments were up to date. Michael Sinema from Micsin also confirmed that all was still in order with the policy via email correspondence, dated the 11th of November 2025.

I cannot understand what the holdup is? It's been almost a month and I feel like hitting my head against a brick wall. I am happy to provide any additional documentation or whatever is needed.