No humanity in death claims whatsoever then only uses rules and regulations to cover up

I requested an early payout to the rest of my father's payout because of medical issues and l was slammed with rules and regulations l lost my job and had to pull 2 kids out of school and waited for the day the funds is due. Now that the funds are due l am being blue ticked with no reply or sense of emergency from anyone. I get you are running a business but let it be not on people's lives. I need my payout released immediately l also don't understand why everything needs to be a compliment before action is taken.