BM
Boitumelo M
1 reviews | Active since Jul 2020
16 Aug 2021, 16:45
No help at all
Every time I need assistance withdrawing from my tax free savings I need to resort to This platform. I have send 2 emails and spoken to 2 consultants that had no idea what they were doing.The last one even disconnected the line one me. Please assist me with closing my 2 tax free savings account and withdrawing all the funds in there
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Sanlam's replyOfficial
16 Aug 2021, 16:47Good day, Boitumelo We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's reply16 Aug 2021, 16:47
Official
Good day, Boitumelo We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations