MM
Mtshali M
1 reviews | Active since Jul 2021
23 Aug 2022, 07:56
No happy at.all
I had savings with assupol due to financial problems I cancel it,after they refund me they deduct again,since 23july 2022 went to branch in pta to request my refund I was told to wait 14days wich passes, I gave them a call , I was told to wait 10 working days,still no money ,no communication but when they deduct on my salary they got money immediately,it's a month now still waiting for my refund,heartbroken
M.MTSHALI
Helpful (0)
Replies (3)0
Replies (3)Sanlam's replyOfficial
23 Aug 2022, 07:59Dear Maria, our apology for the inconvenience caused. We will look into this and provide you with feedback to your direct email. Regards, Assupol Complaints Manager
Sanlam's reply23 Aug 2022, 07:59
Official
Dear Maria, our apology for the inconvenience caused. We will look into this and provide you with feedback to your direct email. Regards, Assupol Complaints Manager
MM
Mtshali M's updateReviewer Update
25 Aug 2022, 20:52Thank you very much,my issue about delayed refund is resolved,I have received my refund this evening
MM
Mtshali M's update25 Aug 2022, 20:52
Reviewer Update
Thank you very much,my issue about delayed refund is resolved,I have received my refund this evening
Sanlam's replyOfficial
26 Aug 2022, 05:55Thank you
Sanlam's reply26 Aug 2022, 05:55
Official
Thank you
