No happy at all

I have a funeral and savings policy at Sanlam. I decided to withdraw my savings then i called the call centre the lady i spoke to told me to go the branch and fill in the forms thwn send my supporting documents. I went to the Springs branch to fill the forms together with my bank statement,id book and proof of resident then the lady told me that i will be receiving my savings after two days. Yesterday i got an sms saying that \Sanlam We are unable to complete your request on policy ***0. Call ***about outstanding documents. Then i called the call centre number again and needed the explanation about the outstanding documents the lady i spoke to told me that i will be not getting my savings because there were arrears in March which i didint understand because they were debiting on my payslip so where does those arrears come from. She told me that i wont get my savings because they will cover the arrears. Why was i saving my money if this was going to happen from the beggining? And how is my savings has to do with the funeral cover arrears? Im so upset right now Sanlam is not loyal at all i wouldnt advice people to take a policy with this company they ripping people off!"