LN
LIZA N
1 reviews | Active since Jul 2011
23 Oct 2024, 12:57
NO GOOD SANLAM
I dont get any proper feedback on my withdraw. The Financial planner says he cannot assist, if I phone the call centre there is a error and your systems goes off, nobody can assist. Your enquiry process is autmotovive... same answer every time... your whatsapp line is no help, this is not very professional.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
23 Oct 2024, 13:04Good day LIZA
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply23 Oct 2024, 13:04
Official
Good day LIZA
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Oct 2024, 15:34This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply23 Oct 2024, 15:34
Official
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
LN
LIZA N's updateReviewer Update
23 Oct 2024, 16:22Thank you I was mailed and phoned. Appreciated.
LN
LIZA N's update23 Oct 2024, 16:22
Reviewer Update
Thank you I was mailed and phoned. Appreciated.
LN
LIZA N's updateReviewer Update
25 Oct 2024, 11:43THANK YOU ELPHIA VAN DER MERWE FOR THE EXCELLENT SERVICE for sorting out all my questions and queries and contacting me.
LN
LIZA N's update25 Oct 2024, 11:43
Reviewer Update
THANK YOU ELPHIA VAN DER MERWE FOR THE EXCELLENT SERVICE for sorting out all my questions and queries and contacting me.
Sanlam's replyOfficial
25 Oct 2024, 12:00Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the consultant.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply25 Oct 2024, 12:00
Official
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the consultant.
Regards
Sanlam Client Care
Regards
Sanlam Client Care