SM
Siphesihle M
1 reviews | Active since Aug 2023
17 Jul 2025, 16:12
No funeral policy payout
I have a funeral policy that I have sent a claim for, 2 weeks ago and when I call the call center, they keep on telling me that they are still busy with it. I had to borrow money to bury my mother that I had covered. And I haven't received the payout till today. This is the worst customer service, I don't even know if I will ever get this money at this point. Funeral policy payout should take more than 2 weeks.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
17 Jul 2025, 16:22Good afternoon, Siphesihle
We apologise for your service experience.
We apologise for your service experience.
Please send us a private reply with your ID or policy number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply17 Jul 2025, 16:22
Official
Good afternoon, Siphesihle
We apologise for your service experience.
We apologise for your service experience.
Please send us a private reply with your ID or policy number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
SM
Siphesihle M's updateReviewer Update
17 Jul 2025, 18:40For the past 2 weeks I have been told that I am being referred from pillar to post with no help. I regret having a funeral policy with you. When I took the policy I was not told that having a funeral policy where my mother also had policies was going to be an issue. I am now in debts as I had to bury my mother with a loan yet I have been paying my premiums for years.
SM
Siphesihle M's update17 Jul 2025, 18:40
Reviewer Update
For the past 2 weeks I have been told that I am being referred from pillar to post with no help. I regret having a funeral policy with you. When I took the policy I was not told that having a funeral policy where my mother also had policies was going to be an issue. I am now in debts as I had to bury my mother with a loan yet I have been paying my premiums for years.
Sanlam's replyOfficial
17 Jul 2025, 19:00We have requested the responsible department to look into the matter and contact you, Tomorrow.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply17 Jul 2025, 19:00
Official
We have requested the responsible department to look into the matter and contact you, Tomorrow.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Jul 2025, 14:52Hello Siphesihle
We have received feedback that Sanlam Life has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care
We have received feedback that Sanlam Life has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care
Sanlam's reply18 Jul 2025, 14:52
Official
Hello Siphesihle
We have received feedback that Sanlam Life has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care
We have received feedback that Sanlam Life has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care