No financial advisor allocated

Earlier this year I complained about my financial advisor and after investigations I was called my the manager and told I would be allocated a new one. 4 months later I still haven’t heard from the so called new advisor and I’m really getting frustrated because I have a lot of questions to ask but forced to go via social media only to be given generic answers. But they never fail to debit my account on a monthly basis and even have the audacity to increase as and when they please! They know damn well that the portfolios I have with them can not be moved to another financial institution so I am stuck with them till retirement! 👎🏾