No feedback/update on the claim.

Item: Sanlam
Rating: 1
Author: Thabisile J

Claim ticket no. 969676 Agent-MrJohnson Mabhena

I made a death claim and submitted all docs on friday 15 Aug 2025 no response,I emailed again yesterday 21 Aug 2025 and the response was they will respond in 3hrs.Theres no update or feedback nor phone calls on what the progress on the claim i'm confused...

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Replies (1)

Sanlam's replyOfficial

22 Aug 2025, 07:49

Good day Ms Jali, thank you for your review. We are investigating this and will provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager

Sanlam's reply22 Aug 2025, 07:49

Official

Good day Ms Jali, thank you for your review. We are investigating this and will provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager