No Feedback terrible, no leadership

WOW I must say in the world we live in today with everything being hard you would expect service of the highest quality to keep on going, this is not the case at Sanlam, they contacted me for a credit card offer, this was more than a week ago, I send my ID they got the statements from the bank, have not heard a word from them, yesterday they phone me again, I told the guy I am still waiting for feedback, he checked and confirmed they still need may statement, he said he would pull it and phone me back still, nothing, easy if I did not get approved notify me, at least, this service you cant mention as you have no service.