WB
Wilheminah B
1 reviews | Active since Jan 2019
08 Feb 2019, 14:37
No feedback provided after 3 weeks of my query
I have been struggling to get feedback regarding my query, even after I have lodged an internal complaint. I have been paying for premium for someone who passed away in 2015 and all I asked was for a removal and refund of premiums. 3 weeks later, no assistance was given and my query not resolved, now i have to pay another premium for the same person?
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
08 Feb 2019, 15:06Dear Wilheminah
We acknowledge receipt of your complaint. This is unfortunate to hear.
In order for us to investigate the matter we require a valid Sanlam reference number or the identity number of the deceased.
We will contact you for the information.
Kind regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear.
In order for us to investigate the matter we require a valid Sanlam reference number or the identity number of the deceased.
We will contact you for the information.
Kind regards,
Client Relations
Sanlam's reply08 Feb 2019, 15:06
Official
Dear Wilheminah
We acknowledge receipt of your complaint. This is unfortunate to hear.
In order for us to investigate the matter we require a valid Sanlam reference number or the identity number of the deceased.
We will contact you for the information.
Kind regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear.
In order for us to investigate the matter we require a valid Sanlam reference number or the identity number of the deceased.
We will contact you for the information.
Kind regards,
Client Relations
Sanlam's replyOfficial
08 Feb 2019, 15:39Thank you. We will investigate.
Regards,
Client Relations
Regards,
Client Relations
Sanlam's reply08 Feb 2019, 15:39
Official
Thank you. We will investigate.
Regards,
Client Relations
Regards,
Client Relations
Sanlam's replyOfficial
11 Feb 2019, 10:21Dear Wilheminah
We have been informed that Mrs Blomerus sent you an e-mail with regards to your complaint.
Kind Regards,
Client Relations
We have been informed that Mrs Blomerus sent you an e-mail with regards to your complaint.
Kind Regards,
Client Relations
Sanlam's reply11 Feb 2019, 10:21
Official
Dear Wilheminah
We have been informed that Mrs Blomerus sent you an e-mail with regards to your complaint.
Kind Regards,
Client Relations
We have been informed that Mrs Blomerus sent you an e-mail with regards to your complaint.
Kind Regards,
Client Relations
Sanlam's replyOfficial
18 Feb 2019, 12:21Dear Wilheminah
Thank you for bringing this to our attention. We will follow up with our Death Claims Department.
Kind Regards,
Client relations
Thank you for bringing this to our attention. We will follow up with our Death Claims Department.
Kind Regards,
Client relations
Sanlam's reply18 Feb 2019, 12:21
Official
Dear Wilheminah
Thank you for bringing this to our attention. We will follow up with our Death Claims Department.
Kind Regards,
Client relations
Thank you for bringing this to our attention. We will follow up with our Death Claims Department.
Kind Regards,
Client relations
Sanlam's replyOfficial
19 Feb 2019, 13:54Dear Wilhelminah
We have been informed that Ms Blomerus made contact with you and provided you with an explanation.
Kind Regards,
Client Relations
We have been informed that Ms Blomerus made contact with you and provided you with an explanation.
Kind Regards,
Client Relations
Sanlam's reply19 Feb 2019, 13:54
Official
Dear Wilhelminah
We have been informed that Ms Blomerus made contact with you and provided you with an explanation.
Kind Regards,
Client Relations
We have been informed that Ms Blomerus made contact with you and provided you with an explanation.
Kind Regards,
Client Relations