No feedback or payment on claim submitted.

I want to express my utter disappointment and disgust at the service received from Sanlam. My claim was submitted on 04/03/2025 but no payment received. Enquiries are ignored, last update received on 10 April. Rude agents on the sms line, no real time updates on progress of claim. No one really cares. I need an urgent update on the progress of my claim as soon as possible please.