No feedback on withdrawal claim since February – extremely frustrated

I am extremely frustrated with the lack of communication regarding my withdrawal claim.

On 25 February 2026, I received an SMS confirming that my withdrawal claim request had been received. Since then, I have not received any meaningful updates on the progress of my claim.

I followed up and was later informed that an updated payment instruction was received on 25 March 2026. However, since that date, there has still been no communication, no status updates, and no indication of when payment will be made.

I have attempted to follow up via WhatsApp, but the responses have been vague and unhelpful. No one has contacted me directly to explain the delay or advise if anything is outstanding.

This lack of communication is unacceptable. As a client, I expect transparency and timely updates, especially regarding something as important as my funds.