No Feedback on Compliant logged

I logged a complaint on the 19th April on this platform yet no one from Sanlam has contacted me to try to sort out my complaint. This is extremely poor service I will be sending this to the ombudsman for further help. Debit order cancellation denied after Informing them of unemployment I was liaising with a consultant after I wrote a complaint on this platform I advised that I'm no longer employed and I need my debit order to be stopped as I will no longer be able to pay. I was advised that the debit order will only be stopped after being unsuccessful 3 times, This is not acceptable as I will get charged for unpaid debit orders by the bank which I wont be able to pay. I need someone to contact me via email or phone to sort this out.....