No feedback on claim for more than a month

A claims was submitted in October for pension fund and to date there has been no acknowledgement of receipt of the document or any other update on the status of the claim.<br> I am not at all happy with the service I have received to far or the lack thereof. This is totally unacceptable especially in these trying times when one is retrenched and you have to wait so long to get a response form a trusted fund manager.<br> I expected so much from the company as they promised good service but it is always easier to take money from us employees and suddenly no payout happens when it is needed the most.<br> I await urgent feedback on this matter.<br> <br> Thank you in advance