BT
Bulelwa T
1 reviews | Active since Aug 2017
04 May 2021, 14:28
No feedback on claim
My Father submitted a claim 4 weeks ago, Safrican consulted called him and said they processing the claim but till now no update. He went to the offices in PE to follow up, they say the claim is rejected, no reason stated. How could you do this to your clients, we cover our extended family members because they depend on us and we the only bread winner . We trust you with our money every month we pay your premiums, but now you failing us in time of need. We pay insurance because we want to pay our last respect to our loved one , with dignified sendoff .
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Sanlam's replyOfficial
04 May 2021, 16:09Good afternoon Bulelwa. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Sanlam's reply04 May 2021, 16:09
Official
Good afternoon Bulelwa. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team