LM
Lukhanyo M
1 reviews | Active since Apr 2018
19 Aug 2021, 11:55
no feedback on a claim since the 17th
i regret taking a funeral plan with sanlam icover, i made a claim on the 17/08/2021 my grandmother passed away on sunday ,i did the application online of which i got a reference and that yesterday i also request a call back on their online platform and i they promised a call back between 9-10 today but nothing ,claim should be paid within 48 working hours according to them but i dnt see this happened ,bear in mind that my granny is in eastern cape im waiting for the money to travel from Gauteng to there but Sanlam has been on a silent mode ,seems like a made a very big mistake because old mutual process their claims instantly hope i will get the money before end of business day policy number***
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Replies (8)0
Replies (8)
Sanlam's replyOfficial
19 Aug 2021, 11:57 Good day, Lukhanyo We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's reply19 Aug 2021, 11:57
Official
Good day, Lukhanyo We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
LM
Lukhanyo M's updateReviewer Update
19 Aug 2021, 21:00I wonder when as you promised that claims are done within 48 hours but it's over 48 hours I am still going to be contacted, pay the money such a big company failing to deliver their services so disappointed
LM
Lukhanyo M's update19 Aug 2021, 21:00
Reviewer Update
I wonder when as you promised that claims are done within 48 hours but it's over 48 hours I am still going to be contacted, pay the money such a big company failing to deliver their services so disappointed
Sanlam's replyOfficial
20 Aug 2021, 08:37Dear Lukhanyo
We are following up with the relevant department.
Kind regards
Sanlam Client Relations
We are following up with the relevant department.
Kind regards
Sanlam Client Relations
Sanlam's reply20 Aug 2021, 08:37
Official
Dear Lukhanyo
We are following up with the relevant department.
Kind regards
Sanlam Client Relations
We are following up with the relevant department.
Kind regards
Sanlam Client Relations
LM
Lukhanyo M's updateReviewer Update
20 Aug 2021, 13:07finally i got a call from Linda Malefete who said there is no claim imagine I'm waiting for the money while Sanlam Sky is sitting there doing nothing with my docs ,now i have to wait few more days because of your incompetency i never expedience such service had to forward an email to her that it was an auto response online when claiming ,why would you create an online platform if its so unreliable it took an hello peter complain for you to recognize a claim 17 August 2021 Sanlam Online Policy Number:*** Dear Lukhanyo Maki We refer to the death claim which was submitted to us on 17 August 2021 Thank you for submitting your claim documents online. It will be assessed shortly and you will be notified of any outstanding requirements.
but they only going to trace today please do this urgently ,you so quick to debit and negotiate sale but when we claim we number last , iv seen your complains i will not let this go ,48hours has passed im waiting .........
but they only going to trace today please do this urgently ,you so quick to debit and negotiate sale but when we claim we number last , iv seen your complains i will not let this go ,48hours has passed im waiting .........
LM
Lukhanyo M's update20 Aug 2021, 13:07
Reviewer Update
finally i got a call from Linda Malefete who said there is no claim imagine I'm waiting for the money while Sanlam Sky is sitting there doing nothing with my docs ,now i have to wait few more days because of your incompetency i never expedience such service had to forward an email to her that it was an auto response online when claiming ,why would you create an online platform if its so unreliable it took an hello peter complain for you to recognize a claim 17 August 2021 Sanlam Online Policy Number:*** Dear Lukhanyo Maki We refer to the death claim which was submitted to us on 17 August 2021 Thank you for submitting your claim documents online. It will be assessed shortly and you will be notified of any outstanding requirements.
but they only going to trace today please do this urgently ,you so quick to debit and negotiate sale but when we claim we number last , iv seen your complains i will not let this go ,48hours has passed im waiting .........
but they only going to trace today please do this urgently ,you so quick to debit and negotiate sale but when we claim we number last , iv seen your complains i will not let this go ,48hours has passed im waiting .........
Sanlam's replyOfficial
20 Aug 2021, 13:28Dear Lukhanyo
We have escalated this with the responsible team for further handling.
Kind regards,
Sanlam Client Relations
We have escalated this with the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Sanlam's reply20 Aug 2021, 13:28
Official
Dear Lukhanyo
We have escalated this with the responsible team for further handling.
Kind regards,
Sanlam Client Relations
We have escalated this with the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
20 Aug 2021, 14:38Good day, Lukhanyo
We are trying to call you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Sanlam Client Relations
We are trying to call you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Sanlam Client Relations
Sanlam's reply20 Aug 2021, 14:38
Official
Good day, Lukhanyo
We are trying to call you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Sanlam Client Relations
We are trying to call you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Sanlam Client Relations
LM
Lukhanyo M's updateReviewer Update
20 Aug 2021, 18:11You can call me any time I'm avaible may be it was a network and I'm waiting for your call cause since I've been receiving calls the whole day
LM
Lukhanyo M's update20 Aug 2021, 18:11
Reviewer Update
You can call me any time I'm avaible may be it was a network and I'm waiting for your call cause since I've been receiving calls the whole day
Sanlam's replyOfficial
23 Aug 2021, 08:48Dear Lukhanyo
We have conveyed your message, they will be in touch with you during the course of the day.
Regards,
Sanlam Client Relations
We have conveyed your message, they will be in touch with you during the course of the day.
Regards,
Sanlam Client Relations
Sanlam's reply23 Aug 2021, 08:48
Official
Dear Lukhanyo
We have conveyed your message, they will be in touch with you during the course of the day.
Regards,
Sanlam Client Relations
We have conveyed your message, they will be in touch with you during the course of the day.
Regards,
Sanlam Client Relations