No feedback given

It's weekend and you didn't bother assisting me, you just wrote that reply but did nothing this means I must now wait for Monday which I'm not even sure if I'm get help.You are honestly pathetic please look into closing that account I want to transfer those funds to people who actually understands what they are doing.

It's Tuesday the 13th of January 2026 yes Sanlam called me back but my daughter still has no , uniform, stationery not paid, transport not paid etc in other words I'm still not helped.I tried reaching out today with fail my calls are not answered I also sent an email I got no response I'm not sure if they are busy with my query or not.

Schools are opening tomorrow imagine if this was your child, stationery is supposed to be dropped off at school today but she doesn't have it not sure if she will go to school tomorrow that time she is starting at a new school going to High school I'm so hurt.

My daughter did not go to school today because school feeds, registration and transport was not paid ,I was told payment was Only processed yesterday and I asked for proof of payment today so she can go attend on Thursday.

Can you believe it's now 17h50 and still Simone Ventelyn hasn't sent me any proof of payment as she promised this means my child is supposed to miss school again tomorrow while her kids are in class??

This is unacceptable please remember you are trusted to do what is best for the beneficiary but now you are mistreating her in sad and furious as a parent what am I supposed to do? You never attend to our queries you just pretend to care just to shut us up.

I have said if this is too much for you please close that account let me move whatever that is left to a company that knows how to treat it's clients and takes pride in serving us.

Still no reply even now 😭😞😞 yes my daughter did not attend school today.yho yah neh this is beyond me.

School fees not paid because of a ****.I have been complaining for over a week now to Sanlam and still to date no help has been given to me,I had call everyday I send emails which they ignore,Simone Ventylene is a **** I don't even want to speak to her anymore,her kids are now in class mine is home.

Getting help from Sanlam is like making a bank loan because they are transparent and never give feedback ,I had to fight just to get stationery and uniform now it's school fees this **** Simone said payment has been processed on the Tuesday the 13th of January and I had pleaded with her that schools are opening the child won't be admitted at the new school without paying registration fee and school fees.

She said she will send proof of payment until now nothing my child has not yet been to school from yesterday I only got stationery money on Tuesday night and school opens the following day now how the hell am I supposed to get those necessities in such a short space of time?? Her children are probably in class if she has any what about mine whom is supposed to be catered for?

I have been calling her she ignores me because she knows she **** to me because just called now and the call centre confirmed that school fees has not yet been paid it is still waiting to be authorised,by who exactly? I sent my quotation on time but still I'm here again complaining and I know chances of me getting help are very slim it means if I'm lucky my daughter will only go to school next week Tuesday all because of an *********** ****.

I'm tired very tired of Sanlam please close that account give me my money il open a trust account somewhere I'm tired of writing reviews because all of you don't want to do your job.

What the hell must I do for you to release those funds because I am now being held at your company captive I don't want to do business with Sanlam anymore relapse my money please.

I hope you all meet people who are exactly like you in the future if possible you are horrible human beings with no empathy.