No feedback from Sanlam after 2 years

It's been TWO years since my husband's death and the estate still hasnt been settled! Sanlam is unable to give any feedback apparently the agent who initially assisted us is no longer employed there, that's not my problem! My husband's funeral policy took months after his death to pay out. Our car license is 2 years behind Sanlam won't give the paperwork I need to renew it I have to be liable for the fines. If this policy ever pays out it will be worthless as Sanlam will take their fees and just refer to their terms. I expect better than this from such a big company. Call me and provide feedback NOW or I will take this to the ombudsman! Enough is enough