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Dear Sanlam Client Services, I am writing on behalf of Miss MM Pillay (ID No: ***) to formally lodge a complaint regarding the unacceptable delays and lack of communication surrounding her request to disinvest from her Retirement Annuity (RA), policy number ***X2 F001. Miss Pillay initiated the disinvestment process several weeks ago. Despite submitting all required documentation and following up repeatedly, the process remains unresolved. To date, no one from Sanlam has contacted her to confirm progress, clarify outstanding requirements, or provide a timeline for completion. This prolonged silence and inefficiency have caused significant distress and inconvenience. We respectfully request the following: • Immediate confirmation of the current status of the disinvestment request • A clear explanation for the delay • Urgent prioritization of the finalization process • Direct contact from a responsible consultant to ensure resolution Miss Pillay has comp**** with all procedural requirements in good faith. We trust that Sanlam will uphold its commitment to professional service and client care by resolving this matter without further delay. Kindly treat this complaint as urgent. We look forward to your prompt response. Sincerely, *** On behalf of Miss MM Pillay