DM
Donald M
1 reviews | Active since Apr 2019
07 Aug 2019, 11:50
No feedback and no promise kept
I have lost a daughter and lodged my claim last Friday and immediately I received an SMS confirmation from Assupol on 2nd of August and the burial was held on the 3rd by using money that I borrowed now suppliers are on my case and Assupol hasn't paid me after a promise that it will take 48hrs to receive payment. Please can someone assist with this matter.
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Sanlam's replyOfficial
07 Aug 2019, 13:52Dear Donald,
Thank you for informing us about this unfortunate event. Our sincere condolences to you and your family and the loss of your daughter. We will urgently assist with your complaint and provide further feedback by direct e-mail.
Proudly Serving,
Assupol Complaints Team
Thank you for informing us about this unfortunate event. Our sincere condolences to you and your family and the loss of your daughter. We will urgently assist with your complaint and provide further feedback by direct e-mail.
Proudly Serving,
Assupol Complaints Team
Sanlam's reply07 Aug 2019, 13:52
Official
Dear Donald,
Thank you for informing us about this unfortunate event. Our sincere condolences to you and your family and the loss of your daughter. We will urgently assist with your complaint and provide further feedback by direct e-mail.
Proudly Serving,
Assupol Complaints Team
Thank you for informing us about this unfortunate event. Our sincere condolences to you and your family and the loss of your daughter. We will urgently assist with your complaint and provide further feedback by direct e-mail.
Proudly Serving,
Assupol Complaints Team