NO FEEDBACK AFTER NUMEROUS EMAILS

My mother passed away in 2008. Sanlam handled her estate. A few months ago it was brought under my attention by Old Mutual that there was still a policy in my mothers name that never paid out. I was told that only Sanlam can fill out the forms and send it to Old Mutual to finalize etc everything.<br> <br> I contacted the estate department at Sanlam. Charmaine Poley sent a mail to myself and Jaclyn Herbert asking Jaclyn to contact me urgently. ( 5 May 2015), no response. I asked Charmaine for someone else s details.She sent me the email address for Surietha Marx and her assistant. I received a mail from Surietha the 6 May saying that she will reopen the file and she will be handling the claim. She informed me the file had been archived and they will have to request it from metrofile. she told me that as soon as they get the file they will let me know who will handle the account. That afternoon I received a mail from Jaclyn saying she requested the file from metrofile and will let me know once they have received it. Jaclyn sent a mail the 13 saying she received files she will keep me informed. i have emailed since then with NO RESPONSE from Jaclyn, Charmaine or Surietha. Unacceptable!!!