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nicole S
1 reviews | Active since Apr 2014
15 Sept 2022, 09:53
No feedback after multiple contact attempts
I have been calling this company for 2 days straight and no1 has been communicative regarding my claim. I sent multiple emails to 6 difference email addresses and did not get a response from any of them. I asked for this to be escalated still no call back. I asked for a manager and no one called back. I have done everything that was asked of me and I am still waiting on feedback. The funds is due to the funeral home tomorrow and the funeral is on Saturday and no one has a sense of urgency in this place! I regret taking this policy out with Sanlam Sky!!! I need urgent assistance!!!!!
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Replies (6)0
Replies (6)nS
nicole S's updateReviewer Update
15 Sept 2022, 09:19To top it off Sanlam has apparently been trying to call me after this review and conveniently they let my phone ring once and then drop not giving enough time for me to answer. I called their contact center this morning about an update on my payment turns out payment that was sent at 10am 14th September has still not been processed when this entire issue started on Monday and failure of communication from Sanlam caused my claim to be delayed even further. I am utterly disgusted
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nicole S's update15 Sept 2022, 09:19
Reviewer Update
To top it off Sanlam has apparently been trying to call me after this review and conveniently they let my phone ring once and then drop not giving enough time for me to answer. I called their contact center this morning about an update on my payment turns out payment that was sent at 10am 14th September has still not been processed when this entire issue started on Monday and failure of communication from Sanlam caused my claim to be delayed even further. I am utterly disgusted
Sanlam's replyOfficial
15 Sept 2022, 10:09Good day Nicole
We are sorry to hear of your poor client service experience. We have sent you a private message for more information.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have sent you a private message for more information.
Regards
Sanlam Client Care
Sanlam's reply15 Sept 2022, 10:09
Official
Good day Nicole
We are sorry to hear of your poor client service experience. We have sent you a private message for more information.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have sent you a private message for more information.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Sept 2022, 10:37Thank you for the information. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply15 Sept 2022, 10:37
Official
Thank you for the information. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
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nicole S's updateReviewer Update
15 Sept 2022, 13:01Still no communication from Sanlam Sky 4 days later. I called again twice and asked for a manager to call back and I’m still waiting for a call back.
Useless level 100!!!! I have had it with you people and I will be posting on every social media platform now
Useless level 100!!!! I have had it with you people and I will be posting on every social media platform now
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nicole S's update15 Sept 2022, 13:01
Reviewer Update
Still no communication from Sanlam Sky 4 days later. I called again twice and asked for a manager to call back and I’m still waiting for a call back.
Useless level 100!!!! I have had it with you people and I will be posting on every social media platform now
Useless level 100!!!! I have had it with you people and I will be posting on every social media platform now
Sanlam's replyOfficial
15 Sept 2022, 13:15We apologise for the delay. We are following up with Sanlam SKY to contact you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply15 Sept 2022, 13:15
Official
We apologise for the delay. We are following up with Sanlam SKY to contact you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Sept 2022, 13:37We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply15 Sept 2022, 13:37
Official
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care