No feedback

This is the second time I am having to write here as I have Sanlam Gap Cover and had a hospital procedure done in February, firstly the email address on the claims form is the incorrect one to send your claims for this year, secondly it has in total taken over 2 months to get some sort of feedback from them with regards to my claims. I have phoned every week only to be told it has been sent for processing and that is the end of the conversation and my patience is now running out. This ref number was also inserted into my first Hello Peter complaint but for some reason it was ignored. I have now received feedback from WI-*** as non covered component which means nothing to me, as this was a hospital procedure and according to your 'Tariff Shortfalls' the benefit provides an additional six times for charges above the Medical Scheme rate, covering shortfalls for healthcare service provides such as surgeons, radiologists, pathologists and physiothe******s. It also includes cover for PMBs, so not sure as to why my claim was rejected.