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Nelisa N
1 reviews | Active since Jul 2023
08 Jul 2023, 08:18
No feedback
I submitted my divorce settlement 1st of June 2023, no reply whatsoever and I had to make endless calls only to receive apologies. 37 days still have no feedback.
Helpful (0)
Replies (15)0
Replies (15)
Sanlam's replyOfficial
10 Jul 2023, 07:45Good morning Nelisa
We apologise for your service experience.
Please send us a Private reply with the relevant ID number and policy/membership number.
On receipt of this information, we will request the responsible team to urgently look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience.
Please send us a Private reply with the relevant ID number and policy/membership number.
On receipt of this information, we will request the responsible team to urgently look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply10 Jul 2023, 07:45
Official
Good morning Nelisa
We apologise for your service experience.
Please send us a Private reply with the relevant ID number and policy/membership number.
On receipt of this information, we will request the responsible team to urgently look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience.
Please send us a Private reply with the relevant ID number and policy/membership number.
On receipt of this information, we will request the responsible team to urgently look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Jul 2023, 11:38Hello Nelisa
We have already sent the request to the responsible team. They will be in touch with you.
Regards
Sanlam Client Care
We have already sent the request to the responsible team. They will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply10 Jul 2023, 11:38
Official
Hello Nelisa
We have already sent the request to the responsible team. They will be in touch with you.
Regards
Sanlam Client Care
We have already sent the request to the responsible team. They will be in touch with you.
Regards
Sanlam Client Care
NN
Nelisa N's updateReviewer Update
10 Jul 2023, 15:29I am still waiting for the response from the responsible Team, we are approaching the end of the day.
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Nelisa N's update10 Jul 2023, 15:29
Reviewer Update
I am still waiting for the response from the responsible Team, we are approaching the end of the day.
Sanlam's replyOfficial
10 Jul 2023, 15:35Hello Nelisa
We have followed up with them and requested for them to urgently contact you.
Regards
Sanlam Client Care
We have followed up with them and requested for them to urgently contact you.
Regards
Sanlam Client Care
Sanlam's reply10 Jul 2023, 15:35
Official
Hello Nelisa
We have followed up with them and requested for them to urgently contact you.
Regards
Sanlam Client Care
We have followed up with them and requested for them to urgently contact you.
Regards
Sanlam Client Care
NN
Nelisa N's updateReviewer Update
11 Jul 2023, 13:07Good afternoon, the service from sanlam really is bad, I've been waiting for urgent contact from sanlam and no one cares, if I was owing I could have been called a thousand times. This is unacceptable
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Nelisa N's update11 Jul 2023, 13:07
Reviewer Update
Good afternoon, the service from sanlam really is bad, I've been waiting for urgent contact from sanlam and no one cares, if I was owing I could have been called a thousand times. This is unacceptable
Sanlam's replyOfficial
11 Jul 2023, 13:15Hello Nelisa
We have received feedback that the responsible team is busy investigating the matter. They will be in touch with you.
Regards
Sanlam Client Care
We have received feedback that the responsible team is busy investigating the matter. They will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply11 Jul 2023, 13:15
Official
Hello Nelisa
We have received feedback that the responsible team is busy investigating the matter. They will be in touch with you.
Regards
Sanlam Client Care
We have received feedback that the responsible team is busy investigating the matter. They will be in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Jul 2023, 13:59Hello Nelisa
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply11 Jul 2023, 13:59
Official
Hello Nelisa
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's replyOfficial
12 Jul 2023, 10:21Hello Nelisa
We are following up on the matter.
Regards
Sanlam Client Care
We are following up on the matter.
Regards
Sanlam Client Care
Sanlam's reply12 Jul 2023, 10:21
Official
Hello Nelisa
We are following up on the matter.
Regards
Sanlam Client Care
We are following up on the matter.
Regards
Sanlam Client Care
NN
Nelisa N's updateReviewer Update
12 Jul 2023, 11:47Thank you, they want an extra stamp, I'll ask my ex husband to go and get it
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Nelisa N's update12 Jul 2023, 11:47
Reviewer Update
Thank you, they want an extra stamp, I'll ask my ex husband to go and get it
Sanlam's replyOfficial
12 Jul 2023, 12:44Hello Nelisa
Thank you for letting us know.
Regards
Sanlam Client Care
Thank you for letting us know.
Regards
Sanlam Client Care
Sanlam's reply12 Jul 2023, 12:44
Official
Hello Nelisa
Thank you for letting us know.
Regards
Sanlam Client Care
Thank you for letting us know.
Regards
Sanlam Client Care
NN
Nelisa N's updateReviewer Update
13 Jul 2023, 11:41Good morning, thank you for assistance.
I have got the document stamped and sent it to Sanlam, if they can tell if it's correct and not wait another long time.
I have got the document stamped and sent it to Sanlam, if they can tell if it's correct and not wait another long time.
NN
Nelisa N's update13 Jul 2023, 11:41
Reviewer Update
Good morning, thank you for assistance.
I have got the document stamped and sent it to Sanlam, if they can tell if it's correct and not wait another long time.
I have got the document stamped and sent it to Sanlam, if they can tell if it's correct and not wait another long time.
Sanlam's replyOfficial
13 Jul 2023, 11:45Hello Nelisa
We have requested the responsible team to do so.
Regards
Sanlam Client Care
We have requested the responsible team to do so.
Regards
Sanlam Client Care
Sanlam's reply13 Jul 2023, 11:45
Official
Hello Nelisa
We have requested the responsible team to do so.
Regards
Sanlam Client Care
We have requested the responsible team to do so.
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Jul 2023, 14:01Hello Nelisa
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply14 Jul 2023, 14:01
Official
Hello Nelisa
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
NN
Nelisa N's updateReviewer Update
14 Jul 2023, 14:10Thanks so much for your assistance and your persistence in making sure the issue is sorted
NN
Nelisa N's update14 Jul 2023, 14:10
Reviewer Update
Thanks so much for your assistance and your persistence in making sure the issue is sorted
Sanlam's replyOfficial
14 Jul 2023, 14:12It is our pleasure, Nelisa.
Have a good day further.
Regards
Sanlam Client Care
Have a good day further.
Regards
Sanlam Client Care
Sanlam's reply14 Jul 2023, 14:12
Official
It is our pleasure, Nelisa.
Have a good day further.
Regards
Sanlam Client Care
Have a good day further.
Regards
Sanlam Client Care