No customer service and *****ing

Sanlam customer service wel how can I rate something that does not exist. Leaving message sending mails but Sanlam staff just ignores it all. From normal staff to management. Its been months that I am trying to get my money out of sanlam but they refuse to assist or contact me. I have send the documents over and over again but they will never get back and say thank you we have received it or its not correct or what ever the case. And when you get hold of someone they cant assist and gives you numbers that does not work . W like Sanlam has a problem when they need to pay the customers money out.