MN
Mpho N

1 reviews | Active since Nov 2017

03 Mar 2022, 08:35

No customer sensitivity

Can't believe we have to be dealing with this matter after a year our parents...late astate account was open last year September and our administrator notified all financial institutions regarding the matter.

As I'm typing this I'm in tears we had to bury our parents with our debts that's needs to be paid.we going back and forth about money not being released from your side,and we under pressure to put tombstones for our parents, we need to do our cleansing rituals for our parents but we can't do that with you guys are not cooperating with the administrator's.

We giving you 24hours to sort this matter before we take this to 792 Radio so that the world would know how you treat orphans,that are still in pain of losing both parents at the same time.

***

0
Replies (5)
Sanlam
Sanlam's reply03 Mar 2022, 09:05
Official
Good day Mpho, we have received your review. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
MN
Mpho N's update03 Mar 2022, 09:53
Reviewer Update
I will be waiting before end of day
Sanlam
Sanlam's reply03 Mar 2022, 09:59
Official
Noted
MN
Mpho N's update04 Mar 2022, 08:03
Reviewer Update
Morning still waiting for feedback
Sanlam
Sanlam's reply04 Mar 2022, 08:32
Official
Good day Mpho, we note your feedback and will provide an update shortly by direct e-mail.