No correspondence in 6 weeks after applying for gap cover

Item: Sanlam
Rating: 1
Author: Gemma S

I app**** for gap cover for a procedure in March, and received an automated email stating I would receive correspondence within 7-10 business days. It is now the 7th of May. I have called and been told that it would be escalated, but two weeks have past since then. Going to look into cancelling and finding another provider.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

07 May 2025, 13:54

Good day Gemma

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.

Regards
Sanlam Client Care

Sanlam's reply07 May 2025, 13:54

Official

Good day Gemma

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.

Regards
Sanlam Client Care

Sanlam's replyOfficial

07 May 2025, 15:33

This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care

Sanlam's reply07 May 2025, 15:33

Official

This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care

Gemma S's updateReviewer Update

13 May 2025, 10:58

Almost week later and NO update since Sanlam contacted me – I am now having to follow up again. Absolutely pathetic.

Gemma S's update13 May 2025, 10:58

Reviewer Update

Almost week later and NO update since Sanlam contacted me – I am now having to follow up again. Absolutely pathetic.

Sanlam's replyOfficial

13 May 2025, 11:57

Good day Gemma

This is to confirm that you have been contacted and feedback was provided.

Regards
Sanlam Client Care

Sanlam's reply13 May 2025, 11:57

Official

Good day Gemma

This is to confirm that you have been contacted and feedback was provided.

Regards
Sanlam Client Care