No correspondence after numerous mails

We have been trying to cancel a policy since December last year. After numerous mails, we have not received any correspondence at all from Assupol since December last year.

This just convinced us even more that it's time to take our business somewhere else is definitely the right thing to do.

Surely clients should not be happy with a turn around time of over 6 weeks to respond to emails. And yes we did keep in mind that it was festive season - but 6 weeks to wait for a response, but our money keeps being taken is unprofessional and unacceptable.

There seems to be no delay in taking the payment each month.

We are not happy at all, we have requested cancellation and will no longer pay for this policy.

Definitely no the way to treat clients.