NO CONTRACT

I am very dissapointed in Sanlam. I went to my nearest sanlam in lephalale and dorothy helped me very nicely with a few options for my two sons and myself. I was filling in papers and was then told my contracts will be sent to me via email. Untill today I haven't received any contract but apparently the policies are active from 1March2016. Then on the 23rd I send an email to sanlam customer care stating I will not be able to afford it right now. Then the lady only replies on the 29 of Feb telling me when it will be billed from my account 1March and I must send a letter stating I want to cancel???? A week later someone only respond to my email this is very bad which only tells me they wanted to wait for the money to go off from my account first before they would reply on my email. That is very unacceptable!! I really want to do service with you in future but I really can't afford it! Can someone please look into this for me. The lady who rep**** my email was Anthea van Sensie.