NC
Nadia C
1 reviews | Active since Dec 2020
15 Feb 2021, 09:32
No contact made within 48 hours as promised
Received correspondence to say they would contact me within 48 hours - still waiting. I followed up 2nd Feb and advised that I can only be contacted via email and still no response. Appalling.
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Replies (3)
Sanlam's replyOfficial
15 Feb 2021, 09:42Dear Nadia
We acknowledge receipt of your complaint. Your complaint was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your complaint was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply15 Feb 2021, 09:42
Official
Dear Nadia
We acknowledge receipt of your complaint. Your complaint was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your complaint was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
16 Feb 2021, 16:00Dear Nadia
We have been informed that one of our consultant has tried calling you but were unable to reach you. They have also sent you an email requesting a convenient time to be called.
Regards,
Sanlam Client Relations
We have been informed that one of our consultant has tried calling you but were unable to reach you. They have also sent you an email requesting a convenient time to be called.
Regards,
Sanlam Client Relations
Sanlam's reply16 Feb 2021, 16:00
Official
Dear Nadia
We have been informed that one of our consultant has tried calling you but were unable to reach you. They have also sent you an email requesting a convenient time to be called.
Regards,
Sanlam Client Relations
We have been informed that one of our consultant has tried calling you but were unable to reach you. They have also sent you an email requesting a convenient time to be called.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
17 Feb 2021, 08:51Dear Nadia
We have forwarded your matter again to the relevant department.
Kind regards,
Sanlam Client Relations
We have forwarded your matter again to the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply17 Feb 2021, 08:51
Official
Dear Nadia
We have forwarded your matter again to the relevant department.
Kind regards,
Sanlam Client Relations
We have forwarded your matter again to the relevant department.
Kind regards,
Sanlam Client Relations