1 reviews | Active since Aug 2019
No confidentiality for policy holders. Pathetic service
I contacted Sanlam regarding my elderly terminal I'll 81 year old mother's life policy requesting a statement. I was informed that the information is confidential and I agree with that. Problem is that my mother the policy holder sent a signed confirmation to Sanlam over a year ago authorizing me to assist her with enquiries etc. When I informed them of this they told me my email address does not match the authorized person, s and they sent the statement which also confirmed the beneficiaries to this new email address. Neither I or my daughter whom would e the only authorized people to receive these confidential mails received anything. After insisting on Sanlam confirming who gave authorisation for the authorized person to be changed seeing that the policy holder did not they rep**** that they will investigate and get back to me in August 2020. Since then not a word. In the meantime my mother's confidential information are being sent to who?! I insisted management get in contact with me but Sanlam is ignoring all my correspondence now. The public must be made aware of the fact that their confidential information is not private. This is outrageous to say the least. Is this what Sanlam stands for?! Pathetic service received from them and still no assistance or answers going on 2 months now. Reference number Delay in finalising a Sanlam request *** +***
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Good day
In previous correspondence we stated that we would respond to the following matter by a certain date:
Service Request Number(s) Plan Number(s) Client Name(s)
However, owing to obtaining additional information that we needed in order to proceed with the request, we can no
longer meet this deadline.
We are attending to it, and the estimated date for completion is now 2020-09-03.
Use the above-mentioned reference number for any enquiries regarding this matter.
We assure you of our best service at all times.
Regards
SPF: Shared Services: Client Care Centre
Good day
In previous correspondence we stated that we would respond to the following matter by a certain date:
Service Request Number(s) Plan Number(s) Client Name(s)
However, owing to obtaining additional information that we needed in order to proceed with the request, we can no
longer meet this deadline.
We are attending to it, and the estimated date for completion is now 2020-09-03.
Use the above-mentioned reference number for any enquiries regarding this matter.
We assure you of our best service at all times.
Regards
SPF: Shared Services: Client Care Centre
This is poor service from Sanlam and it seems like management has no issue with the problems policy holders are experiencing when trying to get assistance.
This is poor service from Sanlam and it seems like management has no issue with the problems policy holders are experiencing when trying to get assistance.
Your comments are noted and your matter has been escalated to the responsible team.
Kind regards,
Sanlam Client Relations
Your comments are noted and your matter has been escalated to the responsible team.
Kind regards,
Sanlam Client Relations