NO Confidence in SANLAM, They do not fill the GAP! :-(

I have been a member of SANLAM GAP cover for 12 years. On 28 March I submitted a claim for hospitalisation and specialists. Only on the 3rd of May 2025 I received a letter that the dependant was not registered and on the same day I forwarded the proof required. I made numerous phone calls throughout these dates and was promised prompt response. The claim have still not been settled and I have received NO correspondence or calls up to today 21 May 2025. NO communication, NO phone calls ... I do not recommend SANLAM GAP at all! No wonder they are not in the top 10 Insurance companies!