No Communication or Feedback from Sanlam Regarding Pension Withdrawal

I am extremely disappointed with the lack of communication and follow-up from Sanlam regarding my pension withdrawal claim. On 9 May 2025, I received a notification confirming that my documents were received and that I would be kept informed about the status of my claim. I was also advised that the process would be completed within 30 days. However, until today I have not received any updates, feedback, or confirmation.

I have made several attempts to follow up—I've called multiple times but have not been able to reach an agent. I also sent messages via WhatsApp on three separate occasions this week alone, and each time I was told that an agent would contact me. No one ever followed up via message or phone call.

This is unacceptable, especially given that this involves funds that I urgently need after being retrenched. I expect Sanlam to take this matter seriously and provide immediate feedback on the status of my pension withdrawal.

Please escalate this issue and get back to me as soon as possible.