No communication on the status of my claim

I submitted my claim with Sanlam Employee Benefits on 25 April 2022 and to this day I have not received any feedback. I followed up last week only to be told that my claim documents were not uploaded on the system . I was then told that Sade Arends is handling my claim. I’ve asked that she calls to confirm the status of my claim on several occasions but she has never called me or sent an update of my claim by sms or even email . Disappointing because now I have to wait another two weeks for my claim to be paid! Worst service ever.