No communication lines responds

Its disappointing how a professional company like Safrican, a long serving establishment which deals with customer as a provider is failing to respond to the most basic needs of their Clients. I've been attempting to call them for weeks just to confirm and verify the premium are up to date. It puzzling, this company neglecting their responsibility of opening lines of communication. Therefore you cant make enquiries, claims and complaints. Its devastating to imagine that if you are faced with a situation where you need to claim for a deceased policy member. You are lightly to encounter this condition and wont get assistance that was presented to you initially. What A Shameless, unreliable And pathetic service.