NO Communication & Delayed withdrawal processes - UNHAPPY SANLAM MEMBER

I am very unsatisfied with the manner in which my claim has been handled by both sanlam corporate and my previous employer. It seems that the member who actually makes the contribution is the one to struggle getting answers and assistance when it gets to payout of claims. I have submitted and signed all my paperwork on the 10th of December 2024 as my last working day was only 31 Dec 2024 due to retrenchment and only to find out my documents (not all complete and correct) was only submitted to sanlam on the 17th of January 2025 thats 2 weeks after I left the company I have then had to phone every week to find out what the status is as it stands today 13 Feb I have not received any communication such as sms or email confirming my claim is being dealt with and the progress thereof, each call I made to check the status I was just told that my paperwork was received and the claim is under review, last week on the 6 & 7th of Feb I am told that my consent forms have not been sent by the company which was eventually done on the 7th and now only the claim can proceed, today a week later I have been informed that my claim is still under review and nothing else have been done as my claim is actually now only open and active for a week so there goes almost a month again of continues phone calls to get updates with no actual update I'm still where I was a month ago my claim have not even moved forward one step. The saddest part of it all is when you contribute to a fund you put trust into that company your families well-being and you believe that on the day when you need them that they will do all they can to assist the member seems its not like that with the sanlam team as long as they can collect money that is what matters to them not how their actions and that of the employers actions are affecting the members the people that work hard to pay towards something to get something out from it when they need it most. I had high hopes with my investments at sanlam and when I was retrenched I trusted that Sanlam will pull through for me however I have been dissapointed and not communicated with at all, they offer whatsapp service to which we sent a request early in the morning just to receive an automated response after COB that they have closed and stipulating working hours TERRIBLE... I have sent emails to so many sanlam customer email addresses that is provided all over their websites and portals and guess what also no response but an automated email that your email is received. HORRIBLE HORRIBLE SERVICE AND ABSOLUTELY DISSAPOINTED THAT THEY DO NOT COMMUNICATE TO MEMBERS AL ALL- #SANLAMdissatisfaction #unhappywithsanlamservice