No communication and urgency from Sanlam Trust

Good day I have trust funds for my kids and every time I claim I get the feeling that I must force to get money for necessities. On the 2nd of February I app**** for tertiary funds for my daughter and till today I am waiting. I understand that there is waiting time but it cant take almost a month. I had to pay R18800.00 out of my salary for tuition to get my daugter enrolled and this resulted in me having to cut from groceries and things needed for my kids. No phone call or communication from the trust to keep me updated. Every time i must call as if im a beggar.

You guys really need to come to the party and treat people right. First reference i got was *** RD Williams trust 58876