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SISANDA V

1 reviews | Active since Aug 2015

29 Jan 2024, 10:47

NO COMMNUNICATION WITH TRUST FUND CLIENTS

I submitted all the required documents for my daughters trust fund, till today no response from Sanlam. I called their number ***2, *** and *** with no luck. My daughter stationary and fees are not yet paid.

0
Replies (8)
Sanlam
Sanlam's reply29 Jan 2024, 10:54
Official
Good day Sisanda  
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Trust.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply29 Jan 2024, 11:37
Official
This is to confirm that you have been contacted via email. Please respond to the email from Sanlam Trust.

RegardsSanlam Client Care
SV
SISANDA V's update29 Jan 2024, 12:13
Reviewer Update
Good day I did not receive any email from the trust, no one contacted me. my contact number ***.
Sanlam
Sanlam's reply29 Jan 2024, 12:44
Official
An email was sent to the email address you provided at 11:25am today. Please check your spam or junk folder.

RegardsSanlam Client Care 
SV
SISANDA V's update30 Jan 2024, 10:16
Reviewer Update
Guys your services are really bad, if you send me an email and I confirmed that I did not receive it why don't you call? Are we gonna do this back and forth? I don't have an email received from you in my Junk emails.
Sanlam
Sanlam's reply30 Jan 2024, 10:23
Official
Good day Sisanda  
We have relayed your message to Sanlam Trust.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply31 Jan 2024, 13:23
Official
Good day Sisanda  
A consultant has been trying to call you but there is no answer.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Feb 2024, 08:36
Official
Good day Sisanda

This is to confirm that you have been contacted and feedback was provided to you.

Regards
Sanlam Client Care