No cncern nor compassion !

Received an email from SANLAM on 30 March 2026, informing of the new SARS Tax Rate of 17,2% on pensions. This email also stated that the client had the option to opt-out of the given SARS Tax Rate & would require written instruction accordingly, but this opt-out rate would only be app**** as if May 2026 payment date. No cut-off date for the submission of the opt-out instruction was provided by SANLAM in any of their correspondence. Upon receiving my April 2026 pension on 30 April 2026, a deduction of R538-86 was app**** to the pension. When querying this deduction, was informed by SANLAM that my instruction to opt-out emailed on 19 April 2026, was received too late & the deduction could not be averted ! If no cut-off dated is stipulated in any of their correspondence, how must the client "smell" that a cut-off dated is mandatory. Clearly indicates SANLAM's ill regard for pensioners, knowing that there is reliance on pensions, due to personal commitments.