No Closer to Solution

I contacted Sanlam on the 12th of March 2015 regarding an account of my father, who passed away in 2005. I received feedback via an automated reply. I then received a service request number (***) on the 17th of April stating that the estimated completion date is 21 April. After no further feedback I sent another request on the 28th of April to which I received another service request number (***) stating that the completion date for this request is 30 April. Today is the 12th of May and I still haven't received any further feedback. It can't take this long to sort out an issue.