LH
Louisa H
1 reviews | Active since Jul 2011
08 May 2024, 11:28
No client service no payment
I have submitted a claim on 27 April 2024 I have not had any response or feedback. When you call you hold for more than 30 min no one answers. The automated response on email says they will respond within 3 hours it's been more than a week. Do not I repeat do not use assupol.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
08 May 2024, 11:53Dear Louisa, thank you for your review. Our apology for any inconvenience caused. We are looking into this and will provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply08 May 2024, 11:53
Official
Dear Louisa, thank you for your review. Our apology for any inconvenience caused. We are looking into this and will provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
LH
Louisa H's updateReviewer Update
08 May 2024, 14:18I have still had no feedback or contact from Assupol.
What year will I be contacted and this issue be resolved?
What year will I be contacted and this issue be resolved?
LH
Louisa H's update08 May 2024, 14:18
Reviewer Update
I have still had no feedback or contact from Assupol.
What year will I be contacted and this issue be resolved?
What year will I be contacted and this issue be resolved?
Sanlam's replyOfficial
08 May 2024, 15:09Hi Louisa, thank you, we noted your direct e-mails as well. Please bear with us, we will be in contact as soon as possible. Our claims team is aware of the urgency. Regards
Sanlam's reply08 May 2024, 15:09
Official
Hi Louisa, thank you, we noted your direct e-mails as well. Please bear with us, we will be in contact as soon as possible. Our claims team is aware of the urgency. Regards