No client service at sanlam

I have submitted claim forms for my provident fund o 5th february. Through the benefits administrating company. Been told to wait 6 to 12 weeks. Up until now no payment. No client service whatsoever Sent numerous emails. Tried the calling centre. Holding ond for 45 minutes to an hour no answer. On the whatsapp helpline the cant even find my id or employee number. Headoffice also refers me to call centre. Anyone at all at sanlam that is capable to check for me what is going on what the holdup are? Benefits company also not helpful. Can sanlam directly reply to me?????? *** ***