No clarity on provident pay out 17 weeks later

I'm caught in a frustrating loop between two individuals at Sanlam, trying to gain clarity on my provident fund payout. Unfortunately, neither of them has been able to assist me effectively. One is currently traveling, and now the other is sick, leaving me stuck once again. My employer submitted the necessary forms for the payout on February 8th.

I've reached the point of using Hello Peter in hopes of resolving this issue.