NN
Nozipho N
1 reviews | Active since Feb 2021
12 Feb 2021, 15:08
No claim response
On the 2nd of February I made a claim, sent all necessary documents. After I have sent a complaint on Monday then on the 9th of February, I received an email stating that I have an outstanding document which was the Claim Notification form of which I have not received from Safrican. I called Safrican, luckily the phone was answered and asked the lady to send me the claim Notification Form and she did. I sent the document and I still haven't received any response from Safrican. I am very disappointed with the service as I am a client for almost six years.
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
12 Feb 2021, 15:39Good afternoon Nozipho. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your claim. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply12 Feb 2021, 15:39
Official
Good afternoon Nozipho. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your claim. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team