No claim pay out

I have resigned from my labour broker Transman on the 1 April 2015 filled out my forms for my provident fund supp**** copy of ID as well banking details and to date I have learned that Sanlam has not even started working on my claim or reconciled my pay out.<br> <br> As per Transman they made their last contribution to Sanlam on the 10 May 2015 and as per my knowledge Sanlam's pay out policy is 14 to 21 working days. I think this is very poor service from them and previously when I tried to communicate to them via email I was informed via Sam from Transman that Sanlam has contacted him and had issues with the fact that I am emailing them and should stop bugging them. The person that I emailed was Anne-marie van Dyk.<br> <br> Funny enough they are very quick to get their payment but when it comes to pay out they are pathetic!