No claim is honoured no matter which one.

<div>We can't believe that this is happening. How can we continue trusting this company. We submitted a claim for cashback on the 2nd Feb this year and received ref DC/C***. Till to date no payment has been made. My wife was told about two to three years unpaid premium "wait" how does this happen since she's on a debit order, is it her fault or your fault. And no one bothers to let her know "which is not the first time" until she claims "why" so you can have excuse to reject claims?. She was told that they will pay her back the difference but they have a backlog on cashback payouts and not for funerals. This is not how you do business, think for those that really needs you on their side. Also advice if we run as far as we can, can we get all our paid premiums back, this is shocking that you don't pay as per your OWN Policy.</div>